Contact Support

Have a question or need help? Check our FAQ first, or send us a message below. We typically respond within 24 hours.

How Support Works

Support requests are handled by email within 24 hours on business days (UTC+1). For faster answers, check the Documentation and FAQ first — most common questions are covered there.

What to include in your message

  • Your operating system (Windows version, macOS version)
  • App version (visible in Settings → About)
  • A description of the issue and steps to reproduce it
  • Any error messages shown in the app

For license and payment issues, include the email address used at purchase. For billing disputes, include your order reference number from the Stripe or PayPal receipt.

What we can help with

  • License & activation — Machine limit reached, license not activating, activation errors inside the app
  • Billing & payments — Refunds, duplicate charges, plan upgrades, PayPal and Stripe payment issues
  • Technical issues — Crashes, NLP model loading failures, file format errors, OCR not detecting text in images
  • Account access — Password reset (ZK accounts require re-registration if credentials are lost), email change requests
  • Feature requests — New entity types, additional document formats, language model additions
  • Bug reports — Reproducible issues with specific file types, edge cases in PII detection, UI bugs

Before submitting, check the Documentation, FAQ, and Learn guides — the most common activation, detection, and format questions are fully covered there. For known issues and recently fixed bugs, see the Changelog.

Security vulnerabilities: Please report security issues privately to security@anonym.plus instead of using this form. See our Security Policy for responsible disclosure guidelines.