Dispute-resolution record redaction takes personal data out of a complaint or chargeback file. UK GDPR and the DPA 2018 limit how a bank shares holder information. anonym.plus marks each item on your machine, so the claim history stays clear while customer data is shielded.
When this applies
Such a file names the claimant, the contested payment, and an account. You must hide those before the record goes to a reviewer.
How anonym.plus handles it
- Open the complaint file in anonym.plus on your device.
- Local OCR reads scanned evidence and statements.
- It flags the claimant, account, and amounts.
- Confirm the flags and keep the case reference.
- Swap or black out the confirmed items.
- Save the clean record locally.
What you need to provide
- The complaint file (PDF, DOCX, or scan).
- An operator (Replace keeps the history readable).
- Optional allow-list for the case number.
PII & financial identifiers detected
| Category | anonym.plus entity type | Example |
|---|---|---|
| Names | PERSON | claimant M. Nair → [CLAIMANT] |
| Financial | CREDIT_CARD | 4111 1111 1111 1111 → ****1111 |
| Money | MONEY | disputed £89.99 → [AMOUNT] |
| Contact | EMAIL_ADDRESS | nair@example.co.uk → [EMAIL] |
| Financial | UK_BANK_NUMBER | 55210987 → [ACCOUNT] |
| Dates | DATE_TIME | filed 05/2026 → [DATE] |
Compliance achieved
- Limits sharing of holder data under UK GDPR & DPA 2018.
- Reads scanned complaint evidence via local OCR.
- Offline work keeps the claim history off any server.
Anonymise dispute-resolution records offline — see plans & start free →
Limitations & cautions
A claim narrative may describe a merchant, a date, and an amount that together identify the claimant. The tool flags named items; read the narrative for indirect clues before you share.
Frequently asked questions
Does the tool catch a card number in a claim?
Yes. The credit-card entity type matches the PAN, and Mask leaves only the last four digits.
Can I keep the case reference for tracking?
Yes. Allow-list the case number so it stays while personal data is removed.
Is the file uploaded?
No. The app works offline, so the record stays on your machine.