Suitability redaction is the removal of personal data from the file that evidences an advice decision. FCA COBS 9A sets the suitability obligation for MiFID business and COBS 9 for the rest, requiring the firm to obtain the information it needs on knowledge and experience, financial situation and investment objectives. That file often records health, care needs or vulnerability — special category data under UK GDPR Art. 9(1), processed under a DPA 2018 Sch. 1 Pt 2 condition — and the FCA's FG21/1 guidance on vulnerable customers (February 2021) expects it to be captured. anonym.plus marks each identifier on your device, so the profile stays useful while the person goes.
When this applies
A suitability file records goals, income, capacity for loss and, often, an illness or a caring responsibility that shapes the recommendation. A file reviewer, a past-business review or a training set needs the reasoning, not the client. You trim the identity before it circulates; the retained file stays whole because COBS 9.5 sets how long you must keep it.
How anonym.plus handles it
- Open the file in anonym.plus on your device.
- Local OCR reads the scanned fact-find and questionnaire pages.
- The tool flags name, NI number, income figures and health references.
- Keep the risk band, capacity-for-loss score and objective codes.
- Swap or black out the marked items.
- Save the clean copy locally.
What you need to provide
- The suitability file (PDF, DOCX, or scan).
- An operator (Replace keeps the reasoning readable).
- Optional allow-list for risk bands and objective codes.
PII & financial identifiers detected
| Category | anonym.plus entity type | Example |
|---|---|---|
| Names | PERSON | Sophie Marchetti → [CLIENT] |
| Money | MONEY | income £95,000 → [INCOME] |
| Identifiers | UK_NINO | QQ 96 90 00 A → [NINO] |
| Financial | UK_BANK_NUMBER | 20-00-00 12345678 → [ACCOUNT] |
| Dates | DATE_TIME | born 1969 → [DOB] |
| Contact | EMAIL_ADDRESS | s.marchetti@example.co.uk → [EMAIL] |
Compliance achieved
- FCA COBS 9A (MiFID business) and COBS 9 require the firm to obtain information on knowledge and experience, financial situation and objectives before it recommends; redaction removes the identity, not that reasoning.
- COBS 9.5 sets how long the suitability record must be kept — indefinitely for a pension transfer or opt-out, five years for a life policy or pension contract, three years otherwise. Redact a shared copy; keep the retained file intact.
- Health, care needs and vulnerability captured in a fact-find are special category data under UK GDPR Art. 9(1), needing a condition in DPA 2018 Sch. 1 Pt 2; the FCA's FG21/1 guidance (February 2021) expects such circumstances to be recorded, which makes the file more sensitive, not less.
- A defined-benefit transfer file sits under COBS 19.1, and Pension Schemes Act 2015 s.48 requires advice on safeguarded benefits worth more than £30,000 — those files carry the longest retention of all.
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Limitations & cautions
A goal, an income band and an age together can single out one client even with the name gone. Free-text adviser notes carry the richest indirect clues, and the tool cannot judge whether a recommendation was suitable. Read the narrative sections before you circulate the file.
Frequently asked questions
What do the COBS suitability rules require?
COBS 9A for MiFID business, and COBS 9 otherwise, require a firm to obtain the information it needs about the client's knowledge and experience, financial situation and objectives, and to have a reasonable basis for its recommendation. Redaction removes the client's identity while leaving that assessment readable.
How long must I keep the suitability record?
COBS 9.5 sets the tiers: indefinitely for a pension transfer, conversion or opt-out; five years for a life policy or pension contract; three years for anything else. Redacting a copy does not shorten any of those periods.
Are non-English files handled?
Yes. The engine reads 48 languages, so a fact-find completed in French or Italian is flagged in the same pass as an English one.