Customer correspondence redaction takes personal data out of letters and messages a bank exchanges with a client. UK GDPR and the DPA 2018 limit sharing of holder information. anonym.plus marks each item on your machine, so the thread reads clearly while the data is shielded.
When this applies
A message thread names the customer, quotes an account, and lists contact details. You must hide those before the exchange goes to a trainer.
How anonym.plus handles it
- Open the thread in anonym.plus on your device.
- Local OCR reads any scanned posted letters.
- It flags names, accounts, emails, and phones.
- Confirm the flags and keep the case reference.
- Swap or black out the confirmed items.
- Save the clean exchange locally.
What you need to provide
- The letters or emails (PDF, DOCX, EML, scan).
- An operator (Replace keeps the prose readable).
- Optional allow-list for the case or ticket number.
PII & financial identifiers detected
| Category | anonym.plus entity type | Example |
|---|---|---|
| Names | PERSON | customer R. Quinn → [CUSTOMER] |
| Contact | EMAIL_ADDRESS | quinn@example.co.uk → [EMAIL] |
| Contact | PHONE_NUMBER | +44 117 555 9081 → [PHONE] |
| Financial | UK_BANK_NUMBER | 44120091 → [ACCOUNT] |
| Location | LOCATION | home address, Bristol → [ADDRESS] |
| Dates | DATE_TIME | DOB 1986 → [DOB] |
Compliance achieved
- Limits sharing of holder data under UK GDPR & DPA 2018.
- Reads scanned letters via local OCR, so printed data is caught.
- Offline work keeps the exchange off any server.
Anonymise customer correspondence offline — see plans & start free →
Limitations & cautions
Free-text messages often hold indirect clues, like a complaint detail or a rare event. The tool flags named items but cannot judge every narrative clue. Read the thread before you release it.
Frequently asked questions
Does the tool scan email and posted letters together?
Yes. It reads EML, PDF, and DOCX, and uses OCR for scanned letters, so one pass covers the whole exchange.
Will my ticket number survive the pass?
Yes. Allow-list the case or ticket reference so it stays while personal data is removed.
Is the correspondence uploaded?
No. The app works offline, so the messages stay on your machine.